Contact support
Email our support team
For account, payment, technical, privacy, feedback, and partnership enquiries.
support@gettipzy.comWe’re building GetTipzy together with our community and welcome clear, constructive feedback. Official WhatsApp and Discord links will be added here when those support channels are publicly available.
How we can help
Creator support
Creator accounts, profiles, dashboards, verification, or creator features.
Payment support
Tips, payment status, failed transactions, or payment references.
Technical support
Unexpected behavior, display problems, or platform errors.
Account & security
Access problems or concerns about the security of an account.
Feature requests
Ideas that could make GetTipzy more useful for creators and supporters.
Report a problem
Bugs, inappropriate content, or other platform issues.
Before contacting us
Including the right information helps us understand and resolve an issue faster:
- Creator account: your GetTipzy username or profile link.
- Payment issue: transaction ID, payment reference, amount, method, and date.
- Technical issue: what happened, when it happened, and the device or browser used.
- Bug report: the steps that reproduce the problem and a screenshot, if useful.
- Partnership: your organization, proposal, and preferred contact details.
Frequently asked questions
How can I contact GetTipzy Support?
Email support@gettipzy.com with a description of the issue and relevant reference information.
I have a payment problem. What should I provide?
Include the transaction ID or payment reference, amount, payment method, date and time, and the creator profile involved.
Where should I report a bug?
Send the steps to reproduce it, what you expected to happen, and a screenshot if one helps explain the issue.
Can I suggest a feature or partnership?
Yes. Email us with “Feature request” or “Partnership” in the subject line and include the relevant details.
For information about payment fulfillment, read our Delivery Information.